Responsible Gaming at ac68 — Play Smart, Stay Safe

Section 1

Our Commitment to Safe Play

At ac68, responsible gaming is not an afterthought — it is a foundational principle that shapes every aspect of how the platform is built and operated. We believe that online gambling, when approached with the right mindset and the right tools, can be a fun and rewarding form of entertainment. At the same time, we recognise that for a minority of players, gambling can become harmful if left unchecked. That is why ac68 invests heavily in responsible gaming infrastructure, player education, and support systems tailored for our Bangladeshi user base.

Our responsible gaming framework rests on three pillars: prevention (giving players the tools to stay in control before problems arise), early intervention (identifying and reaching out to players who show warning signs), and support (connecting players who need help with the right resources quickly and without judgment). Every feature on the ac68 platform — from deposit systems to game interfaces — is designed with these three pillars in mind.

ac68 follows industry best practices for player protection and continuously reviews its policies to keep pace with evolving standards. We are committed to transparency: if you ever have a question about how our responsible gaming tools work, our 24/7 English-language support team is ready to assist.

Section 2

Age Restriction and Verification

ac68 operates a strict 18+ only policy. No person under the age of 18 years is permitted to register an account, make a deposit, place a bet, or participate in any game or promotion offered on the ac68 platform. This policy is non-negotiable and is enforced through both technical controls and manual review processes.

How We Verify Age

All players are required to complete an identity and age verification process (commonly referred to as KYC — Know Your Customer) before they can make a withdrawal or, in some cases, before they can deposit beyond introductory thresholds. Verification requires submission of a valid government-issued ID document such as a National Identity Card (NID), passport, or driving licence. Documents that do not confirm the player is 18 years of age or older will result in account suspension.

• National ID Card (NID): The most commonly accepted document for Bangladeshi players. Must clearly show your full name, date of birth, and photo.
• Passport: Accepted for both Bangladeshi nationals and international players. Must be valid and unexpired.
• Driving Licence: Accepted where it clearly displays date of birth and a photograph.
• Incomplete or obscured documents will be rejected. All four corners of the ID must be visible in any uploaded photo.

Parental Controls

ac68 strongly encourages parents and guardians to use third-party parental control tools to restrict access to gambling websites on family or shared devices. Free and low-cost solutions are available for all major operating systems and mobile platforms. Keeping your login credentials private and logging out after every session are also simple but effective steps to prevent underage access.

Section 3

Recognising Problem Gambling

Problem gambling refers to any gambling behaviour that disrupts personal, family, or professional life. It exists on a spectrum — from mild concerns about spending habits through to severe dependency — and can affect people of any age, background, or income level. Early recognition is the most powerful tool for preventing serious harm.

Gambling should always feel like entertainment. If you find yourself gambling to escape stress or anxiety, to recoup previous losses, or spending more money and time than you intended, these are warning signs that deserve your attention.

If you answered "yes" to two or more of the questions above, we strongly encourage you to make use of ac68's self-exclusion and limit-setting tools described in the sections below, and to seek professional support. Acknowledging the issue early makes a real difference. You are not alone — support is available, and our team is here to help without judgment.

Section 4

Deposit and Spending Limits

One of the most effective ways to stay in control of your gambling is to set clear financial boundaries before you begin playing. ac68 provides flexible limit-setting tools that allow you to cap your deposits, losses, or wagering activity over a defined time period. These limits are designed to help you stick to a budget that is comfortable for your personal financial situation.

Available Limit Types

How to Set or Change a Limit

• 1Log in to your ac68 account and navigate to your account settings or responsible gaming section.
• 2Select the limit type you wish to set (daily, weekly, or monthly deposit; or loss limit) and enter the amount in Taka (৳).
• 3Confirm your selection. Limits take effect immediately once confirmed.
• 4To increase an existing limit, a mandatory 7-day cooling-off period applies before the increase takes effect. This delay is intentional — it gives you time to reflect.
• 5To decrease a limit, the reduction takes effect immediately with no waiting period.
• 6If you need assistance setting limits, contact [email protected] and a team member will guide you through the process free of charge.

Section 5

Self-Exclusion and Time-Out

If you feel that deposit limits alone are not enough to keep your gambling under control, ac68 offers two stronger interventions: Time-Out and Self-Exclusion. Both options are free, immediate, and can be requested at any time by contacting our support team.

Time-Out (Short Break)

A Time-Out is a temporary suspension of your ac68 account, typically lasting between 24 hours and 6 weeks. During a Time-Out, you will be unable to log in, deposit, or place bets. Your account balance is preserved and will be available to you when the Time-Out period ends. A Time-Out is a good option if you feel you need a short break to reassess your gambling habits without committing to a longer exclusion.

• Available durations: 24 hours, 48 hours, 1 week, 2 weeks, 4 weeks, or 6 weeks.
• Takes effect immediately upon request — you are logged out as soon as the Time-Out is activated.
• Cannot be lifted early once activated. The cooling-off period must complete in full.
• Pending withdrawals are processed normally during a Time-Out period.

Self-Exclusion (Extended Break)

Self-Exclusion is a more substantial commitment — a formal request to close your ac68 account for a defined minimum period, typically 6 months, 1 year, or permanently. During a self-exclusion period, ac68 will close your account, prevent re-registration attempts using the same identity, and suppress any marketing communications. Self-exclusion is the right choice when you recognise that gambling is causing real harm in your life and you need a firm, enforced barrier.

• Minimum self-exclusion period: 6 months. Options include 6 months, 1 year, 2 years, 5 years, or permanent.
• Your account balance at the time of self-exclusion will be refunded via your registered payment method (bKash, Nagad, Rocket, or bank account).
• Re-registering during a self-exclusion period is a violation of ac68's Terms and Conditions and will result in immediate account closure and forfeiture of any winnings.
• To lift a self-exclusion, you must contact [email protected] and complete a mandatory 7-day reflection period before reinstatement is considered.
• Permanent self-exclusion cannot be reversed under any circumstances.

How to Request Self-Exclusion or Time-Out

• 1Contact the ac68 support team via live chat or email at [email protected]. State clearly that you wish to activate a Time-Out or Self-Exclusion.
• 2Specify the duration you want. For self-exclusion, confirm whether you want a time-limited or permanent exclusion.
• 3The support agent will verify your identity and activate the restriction immediately on your account.
• 4You will receive a confirmation email (to your registered address) confirming the exclusion is in place, the start date, and the earliest possible end date.

Section 6

Support Resources and Help

Seeking help for a gambling problem is a sign of strength, not weakness. ac68 encourages any player who feels their gambling is out of control to reach out — to our own support team, or to the professional organisations listed below. All of the resources mentioned here provide confidential, non-judgmental support.

ac68 In-Platform Support

Our 24/7 English-language support team is trained to handle responsible gaming conversations with care and sensitivity. If you contact us regarding a gambling concern, your conversation will be treated as strictly confidential and you will be connected with a responsible gaming specialist as quickly as possible. Typical live chat response time is under 5 minutes at any hour of the day or night, including during major cricket matches such as BPL, IPL, and T20 World Cup fixtures when platform traffic is highest.

• Live Chat: Available 24/7 directly from the ac68 platform. The fastest way to reach a responsible gaming specialist.
• Email: [email protected] — Include "Responsible Gaming" in the subject line for priority routing. Responses within 1 hour.

General Guidance for Players in Bangladesh

If you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else in Bangladesh and are concerned about your gambling behaviour, the following steps can help you take back control:

• Speak openly with a trusted family member or close friend about your concerns. Isolation tends to make problem gambling worse.
• Consult a general practitioner or mental health professional. Problem gambling is recognised as a behavioural health issue and can be treated effectively.
• Activate deposit limits, a Time-Out, or a self-exclusion on your ac68 account immediately while you seek further support.
• Remove saved payment methods (bKash, Nagad, Rocket) from your ac68 account to create an additional barrier to impulsive deposits.
• Keep a gambling diary — recording when you play, how much you spend, and how you feel before and after — can reveal patterns that are otherwise easy to overlook.

Section 7

Player Protection Measures

Beyond the tools that players can activate themselves, ac68 operates a range of systemic protections that run automatically in the background to keep the gaming environment safe and fair for everyone on the platform.

Platform Safeguards

Reality Checks

ac68 offers an optional reality check feature that displays a pop-up notification at regular intervals (for example, every 30 minutes or every 60 minutes) showing your total session time and net balance change for the current session. This feature is particularly useful for players who find it easy to lose track of time during live casino sessions or while watching cricket matches via live streaming.

Responsible Advertising

ac68 is committed to marketing its services responsibly. We do not target promotional content at individuals who have self-excluded or who have requested no-marketing status. We do not make misleading claims about winning probabilities or present gambling as a guaranteed or reliable source of income. All promotional materials carry 18+ and responsible gaming notices.

Section 8

Contact Our Responsible Gaming Team

ac68's responsible gaming team is a dedicated group of specialists within our broader 24/7 support operation. They are trained to handle sensitive conversations about gambling behaviour with empathy, confidentiality, and without judgment. Whether you want to set a limit, request a Time-Out, self-exclude, or simply talk through concerns, they are here for you around the clock — including Bangladesh public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26).

• Email: [email protected] — Use the subject line "Responsible Gaming Request" for priority handling.
• Live Chat: Available directly on the ac68 platform, 24 hours a day, 7 days a week. Average response time under 5 minutes.
• Response Time: All responsible gaming emails are answered within 1 hour, regardless of time zone or Bangladesh public holidays.
• Confidentiality: All responsible gaming conversations are handled in strict confidence and are never shared with third parties without your explicit consent.